Joanna N. is an experienced IT Support Specialist currently working at AppDirect since March 2024. Previously, Joanna N. held various roles at Apple from December 2013 to February 2024, including Genius Administrator, Technical Specialist iOS and Mac, and Product Zone Specialist, where proficiency in problem-solving, customer service, and technical support was developed. Joanna N. also worked at Restaurant Joséphine between July 2021 and June 2023 as both a Runner and Hostess, focusing on enhancing the dining experience and effective communication. Earlier experience includes serving as a Cashier at Costco Wholesale Canada from May 2011 to December 2013. Joanna N. holds a Bachelor of Social Work from McGill University and a Photoshop Certificate in Graphic and Digital Design from Concordia University.
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