The Appeals Centre offers users an impartial, expert, swift and cost-effective alternative to courts, and has strong procedures in place to ensure independent and fair decisions. 

Currently the Appeals Centre is settling disputes relating to Facebook, Instagram, TikTok, Pinterest, Threads and YouTube. In time the Appeals Centre will also settle disputes relating to other online social media platforms.

The Appeals Centre aims to:

• Provide scalable, accessible and affordable redress for many tens of thousands of users. 
• Drive transparency on platforms’ rules and decisions, benefiting users.  
• Inform understanding of trends across platforms as they occur, and inform our understanding of underlying systemic risks like disinformation.  
• Tell us whether platform’s enforcement measures are effective and whether enforcement is being under or over applied. 

Appeals Centre Europe is certified to review policy violating content disputes on social media. This broad scope allows it to handle disputes arising from many different kinds of situations. 

The kinds of disputes that Appeals Centre Europe can handle include: 
 
• Bullying and Harassment  
• Hate Speech  
• Misinformation 
• Synthetic and Manipulated Media 

The Appeals Centre strives to be a solution for platforms and users, by building an independent dispute resolution system that all parties can rely upon and trust.  

The Appeals Centre is staffed by personnel who are experts in online platform content moderation and protecting user rights.

Appeals Centre

The Dublin office focuses on operational excellence and digital marketing strategies to drive business growth.

Dublin

Thomas Hughes

This department focuses on evaluating and overseeing case reviews to ensure compliance with established policies and standards.

Case Review Department

This department oversees organizational strategy and decision-making at the highest level.

Board Governance

This department provides high-level administrative support and strategic management for executive leadership.

Executive Administration

This department provides legal advice, manages compliance, and oversees legal matters for the organization.

Legal Department

This department focuses on managing communications and marketing strategies to engage with stakeholders and promote organizational initiatives.

Public Affairs and Marketing

This department focuses on streamlining operational processes and analyzing data to improve organizational efficiency and quality.

Appeals Centre

Org chart

Teams

Case Review Department

Board Governance

Executive Administration

Legal Department

Public Affairs and Marketing

Operations and Analytics

Offices

Appeals Centre

Org chart

Teams

Case Review Department

Board Governance

Executive Administration

Legal Department

Public Affairs and Marketing

Operations and Analytics

Offices

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