Jonathan McDonnell

Jonathan McDonnell is a skilled resource and capacity planner currently employed at Appello UK since January 2023. With prior experience at BT Group from January 2019 to January 2023, Jonathan held roles as a scheduling analyst and planning professional, focusing on customer management and billing processes. Jonathan's career began at TeleTech in 2007, advancing through various positions such as technical support representative and process manager at Tech Mahindra. Additional experience includes customer service and advisory roles at Firstsource and other companies. Jonathan holds A Levels from Belfast Metropolitan College and GCSEs from Newtownabbey Community High School.