Jessica Walker is a seasoned UX researcher currently serving as the Sr. Manager of UX Research at ServiceNow, a position held since 2025. Previously, they were the Senior Manager of Customer, UX Research, and Research Operations at Appfire from 2024 to 2025. Jessica has extensive experience at Twitter from 2020 to 2022, where they held multiple roles, including Sr. Research Manager and Experience Research Manager, focusing on developer platforms. They began their career in user experience research at Intel Corporation from 2005 to 2008 and served as the Memory Lab Manager at the University of Oregon from 2004 to 2005.
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