James Ortega has extensive experience in quality assurance, customer support, and financial services. Currently serving as a Customer Care Specialist I at AppFolio since July 2025, James previously worked at Ontraport from January 2023 to December 2024, holding positions including Quality Assurance Analyst, Senior Support Specialist, Senior Customer Support Representative, and Technical Services Advisor. In these roles, James focused on quality coordination, user guidance, and resolving customer inquiries. Prior experience includes serving as a Financial Services Representative at Pacific Premier Bank and a Bank Employee at Wells Fargo, where James emphasized customer service and relationship building. Additionally, James held a position as a Quality Assurance Engineer at CosmicTalent, specializing in test automation and recruitment automation implementation. Educational qualifications include a Bachelor's degree in Communication from California State University-Sacramento and an Associate's degree from Santa Barbara City College.
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