Justin Licea

Justin Licea is an experienced professional in customer care and account management, currently serving as a Senior Customer Care Representative and Customer Care Manager at AppFolio, Inc. since March 2020. Prior to this role, Justin worked as an Account Manager at the NALA, successfully managing over 200 client accounts and overseeing onboarding and implementation processes while assisting in training new hires and social media management. Justin's background also includes positions as a Social Media Coordinator, Graphic Designer, and Marketing professional at Poly & Bark, where significant growth in social media following was achieved. Early career experience includes being a Front End Supervisor at The GIANT Company, where leadership, training, and customer service were key responsibilities. Justin holds a Bachelor of Arts in Advertising from Temple University.