Nancy Hall

Nancy Hall (Stueben) is an experienced professional with a strong background in customer care and success management, currently serving as the Manager of Customer Care at AppFolio, Inc. since June 2018. In this role, Nancy has focused on building diverse teams, implementing operational processes, and fostering collaboration across various functions and regions. Previous positions at AppFolio include Product Success Manager, where Nancy excelled in onboarding and customer engagement, and Customer Success Manager, achieving a lifetime NPS of 94%. Prior to AppFolio, Nancy worked at SEPHORA as a Senior Skincare Advisor and Skincare Consultant, driving sales initiatives and training team members. Additional experience includes a marketing internship with the Community Environmental Council and hospitality services at The Mission Inn Hotel & Spa. Nancy holds a Bachelor’s degree in Business/Nonprofit Communications from California State University Channel Islands.