Yanet Vences

Yanet Vences is an experienced professional at AppFolio, Inc., serving as the Manager of Onboarding Services since November 2016. In this role, Yanet ensures smooth transitions for customers and enhances value delivery through strategic development and cross-functional collaboration. Previous positions at AppFolio include Customer Solutions Expert, Senior Product Success Manager, Product Success Manager, and Customer Success Manager, where Yanet focused on client retention, onboarding initiatives, and tailored training programs. Yanet began the career as a Contact Center Representative and previously worked as a Customer Care Advocate at TOMS, surpassing sales goals and leading product training sessions. Yanet holds a Bachelor's Degree in Public Relations, Advertising, and Applied Communication from The University of Texas at Arlington.