Customer Experience
About
The Customer Experience team at AppFolio is dedicated to ensuring that clients receive exceptional support throughout their journey with the company's innovative software solutions for the real estate industry. This team focuses on onboarding new customers, providing ongoing assistance and care, optimizing customer success operations, and fostering community engagement to enhance overall satisfaction and retention.
Team members
Aaron Goekler
Sr. Customer Success Manager, ...
Colin McCoy
Director, Customer Care & WFM
Erin McClanahan
Staff Human Resources Business...
Heather Munoz
Sr. Director, Customer Success
Keri Hall
Senior Manager, Customer Succe...
Lacey McKee
Manager, Customer Care
Scott Otis
Sr. Manager, Customer Care
Sierra Ngomo
Onboarding Manager II
Steven Lozier
Manager, Onboarding Services
Teslin Lemaster
Manager, Customer Care
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