Juan Pablo P.

Juan Pablo P. possesses extensive experience in customer solutions within cloud services, currently serving as a Senior Customer Solution Agent at Appgate since January 2018, where responsibilities include administration, monitoring, and support of client services, alongside mentoring junior agents. Previously, Juan Pablo held the position of Senior Customer Operational Agent at Easy Solutions, a Cyxtera Business, from March 2016 to January 2020, focusing on administration, monitoring, and case management to ensure optimal service performance for clients. Juan Pablo completed education at Unidad Central del Valle del Cauca (UCEVA) from 2010 to 2016.