Huong Phan is an accomplished Customer Success Manager with extensive experience in the technology and communications sectors. Currently at Appier since April 2022, Huong leads initiatives that leverage artificial intelligence to optimize customer engagement and retention. Prior to this, Huong served as both an Inside Sales Representative and Customer Success Manager at Infobip, enhancing businesses' customer engagement through a global communication platform. Experience as a Consultant in Global Business at MACROKIOSK included providing omnichannel solutions, while previous roles at Ringier AG involved managing digital marketing projects. With a solid foundation in hospitality management from Van Lang University and certifications in sales and marketing, Huong brings a diverse skill set focused on driving business success and customer loyalty.
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