Richard Knauer is a skilled Systems Administrator at Applause since November 2019, with expertise in managing Apple device fleets and overseeing a Jamf Pro MDM instance. Richard has a strong background in IT support, previously serving as an IT Support Engineer, where troubleshooting and software patching were key responsibilities. Prior experience includes working as a Technical Support Specialist at ALSO Group, providing technical support in Office365 environments, and an IT Apprentice role, gaining hands-on experience in troubleshooting. Richard began the professional journey as an Office Manager at Delphi Systems, focusing on administrative tasks and client communications. Richard holds a degree as a Management Assistant for Information and Telecommunication Systems from OSZ Wirtschaft - Leopold-Ullstein-Schule.
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