Alain Petit has extensive experience in technical support and customer service across multiple roles and companies. At Starwood Hotels & Resorts Worldwide, Inc., Alain provided website support, handled customer complaints, and processed hotel room reservations. While at Apple, Alain progressed through various technical support positions, including Enterprise Technical Support Engineer, iOS Tier 1 and 2 Technical Advisor, and Consumer Site Support Engineer, specializing in the integration of Apple products into IT environments and resolving complex technical issues. In a senior role as an AppleCare Specialist, Alain collaborated with management to enhance team performance and conducted root cause analysis for targeted coaching efforts.
This person is not in the org chart
This person is not in any teams
This person is not in any offices