Alan Humphreys is a seasoned professional with extensive experience in technical support and team management. As an AppleCare Team Manager at Apple from 2020 to 2022, they managed a remote team of 25-35 technical support advisors across multiple time zones, focusing on coaching quality standards and performance metrics. Previously, Alan held roles as a Lead Genius and Genius at Apple, where they were responsible for customer service excellence and technician training. Their earlier experience includes serving as a Technology and Mobility Sales Supervisor at Staples from 2012 to 2014. Alan is a Bachelor Candidate in Computer Science and Communications from Brooklyn College.
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