Brooke Hoetzer has over a decade of experience in customer service and retail, primarily with Apple since 2014, where roles include Lead, Training Lead, Mac Genius, and Service Specialist, focusing on enhancing customer experiences and product knowledge. Prior experience includes working as a Tablet Specialist and Sales Lead at Best Buy from 2010 to 2014, emphasizing customer solutions and relationship building. Earlier employment at Wegmans Food Markets as a Front End Manager involved overseeing store operations and customer service. Brooke holds a High School Diploma from Spring-Ford High School and attended Montgomery County Community College from 2010 to 2012.
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