Carl Dsouza worked as a Microsoft Exchange Engineer at Wipro Technologies from 2013 to 2014, providing front-line technical support and specializing in Office365 and Cloud Exchange. They then served as an IT Support Engineer at Media Solutions FZ LLC from 2014 to 2017, managing client IT infrastructure and ensuring the satisfactory resolution of end-user technical support requests. Carl later held various roles at Apple from 2018 to 2022, including Technical Expert, Technical Specialist, and Genius. Prior to these roles, they worked as a Senior Web Solution Specialist at Directi from 2010 to 2013, where they handled customer support related to domain names and hosting products. Carl completed their HSC in Science at St. Andrews College, Bandra, from 2004 to 2006, and their SSC at Don Bosco Lonavla from 2001 to 2004.
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