Craig Otto is a technical support professional with a strong background in customer service and technology. They previously held supervisory roles at FatFace from 2009 to 2011, where they focused on customer needs and shop floor operations. At Apple, Craig worked as a Technical Specialist and Genius from 2014 to 2015, providing on-the-spot technical support and repairs for Apple products while mentoring team members. They also served as a Product Specialist, educating customers on new devices and maintaining in-store systems. Craig holds a National Diploma in Information Technology and a Foundation Diploma in Computer Hardware Technology from Reading College.
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