Cyrus Yu possesses extensive experience in customer service and leadership, particularly within the technology and hospitality sectors. From 2014 to 2015, they served as a Shift Supervisor at Starbucks, where they enforced procedures and fostered employee growth. Cyrus’s tenure at Apple began in 2017 and included various roles, culminating in their current position as Lead Experience, where they lead the Genius Bar team and ensure high customer satisfaction. They hold a Bachelor of Arts in Communication from the University of Calgary, which they completed in 2017.
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