Daniel Desmond has extensive experience in customer support and team management, primarily with Apple from June 2024 to April 2023. As an EE Advocate and Senior Support Technician, Daniel provided escalation support for complex technical issues and acted as a supervisor for lower-level customer support agents. Additionally, roles such as Mac+ Support and iOS Support involved offering technical assistance across various Apple products while maintaining strong customer relationships and high service standards. Daniel also served as a Project and Events Coordinator, leading employee engagement initiatives for Apple's global teams, and worked as a Team Manager Apprentice, supporting multiple teams to ensure operational efficiency. Prior experience includes a Service Advisor position at Abtran from November 2014 to May 2015. Daniel holds a degree in Cloud Infrastructure from Cork Institute of Technology.
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