Daniel Thomas

Daniel Thomas boasts extensive experience across various leadership roles in technology, customer support, and training within the media production and software industries. From 1989 to 1995, Daniel owned and operated Solo Sound Productions, contributing significantly as a chief engineer and touring musician. Following this, roles at Lutris Technologies and Borland Software focused on sales operations and global customer support, where Daniel implemented essential training programs, structured sales departments, and improved customer service operations. Daniel further enhanced capabilities at Apple from 2003 to 2024, serving in multiple senior management positions, overseeing AppleCare service content and training, retail training programs, and human resources technology, while driving innovative learning solutions and operational efficiency across global service channels and employee development initiatives.