David A. worked at Decathlon Italia as a Sales Assistant from 2011 to 2012 before joining Apple, where they served in various technical roles from 2014 to 2018, including Genius, Technical Specialist, and Lead Genius. As Lead Genius, David ensured compliance with service standards, handled customer escalation issues, and developed training programs to enhance service quality. Additionally, David contributed to the NSO Support Mentor position, assisting with store openings and IT functionality across the EMEA region.
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