Erik Summers is an experienced technical expert with a strong background in customer service, training, and technical support. Most recently serving at Apple as a Technical Expert, Erik achieved a remarkable 99% iPhone repair rate and consistently maintained high customer satisfaction scores. Previous roles include Technical Specialist and Lead Trainer In-Store Experience, where Erik led training initiatives and promoted team accountability. Additionally, Erik has managerial experience as a Team Supervisor at Metropolitan Theatres Corporation and held an internship at NearMe Politics, contributing to web development efforts. A graduate of New York University with a Bachelor of Arts in Political Science and Government, Erik possesses a solid academic foundation, complemented by expertise in computer repair and technology solutions gained during years at The Mac Ranch Steamboat.
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