Ewa Żaczek

Ewa Żaczek is an experienced E-commerce and Customer Experience Leader currently serving as the Global Change Management and Customer Experience Manager at Coty, where they drive continuous improvements in service operations for B2B customers. Ewa previously held roles at Apple as an eCommerce CX Manager and at Coty managing change management initiatives and customer service delivery. They possess a strong academic background with multiple master's degrees in Psychology, Criminology, and Logistics, complemented by hands-on experience in digital project coordination and system transitions across the beauty and consumer goods sectors. Ewa is dedicated to enhancing customer service through cross-functional collaboration and operational excellence.