Faisal Peera has a diverse background in customer service and technical support, with experience at Ralphs Grocery Company as a Cashier from January 2018 to October 2021 and Apple in various roles from November 2023, including Technical Specialist, Specialist, and Software Project Analyst. As a Technical Specialist, Faisal resolved hardware and software issues for Apple products while maintaining a flexible schedule. In the Specialist role, a 98% customer satisfaction rating was achieved, alongside supervising new hires and enhancing customer relationships. As a Software Project Analyst, Faisal developed workflow automations and data visualization tools to improve team efficiency. Faisal holds an Associate of Arts and Sciences degree in Business Administration and Management from Irvine Valley College and a Bachelor of Business Administration in Information Technology from California State University, Fullerton.
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