Ilias A. currently serves as a Genius at Apple, where they have established themselves as a vital member of the Genius Bar team since 2018. They have demonstrated a strong commitment to professionalism and high standards, earning a reputation for troubleshooting and resolving issues effectively. Previously, Ilias worked as a Brand Ambassador for Sony from 2013 to 2015 and held several technical positions at Apple, showcasing their dedication to customer service and technical expertise. Their out-of-the-box thinking and ability to work under pressure have contributed to some of the highest customer satisfaction rates in their store.
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