Iván Morín López has extensive experience in technical support and team leadership across multiple renowned companies. From February 2013 to May 2015, Iván served as a Google Apps Multilingual Technical Support Tier 2 at Voxpro, providing L1 and L2 support in English and Spanish for customers in various regions. Subsequently, Iván held several roles at Apple from 2016 to 2021, including Enterprise Team Manager, where responsibilities included team development and performance management, and AIML Data Operations Team Lead, overseeing a team of 25 analysts. Prior to Apple, Iván was the Global Service Desk Team Leader at Colt Data Centre Services from January 2019 to January 2021, where leadership focused on delivering high-quality customer service and performance coaching within a multilingual environment.
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