Jacob Holton

Jacob Holton is an experienced professional in technical support and asset development, currently serving as an Apple LiveOn Support team member since March 2024. Prior experience includes a role as a Senior Support Specialist at Wipro, where responsibilities involved developing SOP assets and creating documentation using Adobe Creative Cloud. As a Technical Lead at Cognizant, Jacob managed inventory across multiple sites and handled ticketing through Jira while also troubleshooting macOS and providing departmental guides. Previous positions at Apple as an Applecare Advisor and Mac Genius involved user experience feedback, mentoring, and resolving technical issues across various environments. Jacob holds a degree in Graphic Communication and Computer Science from Tarrant County College.