Jacob O. is a highly skilled professional currently serving as a Product ID and IP Enforcement Specialist at Apple, where they conduct investigations into fraud and counterfeit devices, employing data analysis techniques to identify risks. Previously, they excelled as a Genius and Technical Expert at Apple, delivering exceptional customer service and fostering strong relationships with clients. Jacob has a background in customer service and sales from roles at Waitrose and Cornerstone Advertising, and they developed leadership skills working as a team leader at Polar Bars. Their educational journey included attending The 6th Form College Farnborough.
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