Jacob Worcester

Jacob Worcester possesses extensive experience in customer service and product quality management, primarily at Apple from October 2016 to the present. Roles held at Apple include Lead, Genius, and Product Quality Manager, where Jacob contributes to ensuring iPhone product quality through cross-functional collaboration. Earlier positions include Technical Expert, enhancing customer journeys at Apple, and Associate at In-N-Out Burger, focusing on customer experience through food preparation and order taking. Additionally, Jacob served as a Guest Services Associate at a Chick-fil-A franchise, fostering a welcoming environment for customers. Jacob earned a Bachelor's degree in Marketing from Grand Canyon University, completing studies in 2020.