Jerred Metts is a skilled Technical Writer Strategist at Apple since October 2025, focusing on the creation of accessible help content for widely-used devices and applications, fostering collaboration among engineers and marketing specialists. Previously, Metts served as a Senior UX Writer and Senior Technical Writer at Avalara from November 2017 to October 2025, where responsibilities included developing user-friendly content for tax compliance platforms and managing interactive help experiences. Earlier experience includes roles as a Knowledge Services Program Manager and Technical Writer/Enablement Trainer at Citrix, where Metts contributed to the implementation of Knowledge Centered Services and created extensive customer-facing documentation and training resources. Jerred Metts holds Bachelor's degrees in English and Psychology from the University of South Florida.
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