Jerry Gaines is currently an ITSM Manager working as a Problem Manager for Apple via Teksystems, where they lead the end-to-end problem management lifecycle and coordinate cross-functional teams. Previously, Jerry gained experience as a Technical Support Engineer at IBM and has held various software engineering roles, including at FridgeBuddy and the Local Area Disaster System. Jerry has a Bachelor’s degree in Computer Science from San Jose State University and has completed professional certificates in Cybersecurity, Data Science, and Program Management. They actively seek to improve with each new endeavor, demonstrating a strong commitment to enhancing service reliability and user experience in enterprise settings.
Location
San Jose, United States
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