Joanne Jones is an accomplished technical writer with extensive experience in creating and managing documentation across multiple industries. At FreeWheel, Joanne served as Lead Technical Writer, implementing a content strategy that significantly increased help article views and expanded the article offering. During tenure at ONE20 Inc, Joanne transformed the company's documentation resources, developing over 2,000 help articles and comprehensive training materials. Previous roles include positions at Spok, where Joanne led documentation efforts for enterprise software products, and an internship at the University of Minnesota. Joanne holds a Graduate Certification in Technical Communication and a Bachelor of Science in Scientific and Technical Communication from the University of Minnesota-Twin Cities.
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