John Bourne is a seasoned retail professional with extensive experience in customer experience and store leadership. Currently serving as a Manager of Shopping Experience at Apple since October 2024, John previously held the position of Mate in Store Leadership at Trader Joe's from May 2002 to October 2024, where responsibilities included recruitment, onboarding, talent development, product merchandising, and customer engagement. Notable achievements include being selected for leadership teams at multiple new store openings and developing a system that significantly improved inventory management results. John holds a Bachelor of Arts in Professional Writing from Western Connecticut State University, obtained between 2004 and 2008.
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