Jonathan Gornick is a Process Improvement Manager at Apple, where they focus on optimizing customer support journeys and empowering problem-solving leaders. Previously, they served as a Manager and Lean Transformation Change Agent at Discover Financial Services, guiding organizational change through Lean Management Systems. With experience in learning strategy and design, Jonathan has successfully created educational pathways for over 15,000 employees, aligning training with desired behavioral outcomes. Jonathan also holds an MBA from the University of Illinois Urbana-Champaign.
This person is not in the org chart
This person is not in any teams
This person is not in any offices