Jonathan Morales Vidal

Jonathan Morales Vidal is a bilingual professional with over a decade of experience in customer service, technical support, and operations management. Currently, they serve as a Genius at Apple, providing expert technical support while prioritizing customer needs. Previously, they held roles at Match Marketing Group as a Sales Team Lead, where they coordinated marketing campaigns and mentored team members, and at Clean-Master Corporation as an Operations Lead, managing day-to-day operations. They also served as Operations Manager for the City of Ottawa, supporting municipal operations for a sustainable community. Jonathan earned a degree in Business, Management, Marketing, and Related Support Services from Algonquin College of Applied Arts and Technology.