Joseph Hocker is a Customer Care Technology Architect at Apple, specializing in creating seamless customer experiences through the integration of multiple communication channels. With over twenty years of experience in communication systems, Joseph started their career in the United States Marine Corps, supporting network deployments for a Marine Aircraft Group. Prior to their current role, Joseph worked at Virgin Mobile USA as a Senior CTI Engineer, and at Verizon Business as a Senior Database Developer and Genesys Engineer. Joseph has focused the past 16 years on customer automation, leveraging Genesys technology to enhance service efficiency and customer satisfaction.
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