Joshua Farah is currently a Lead Experience at Apple, where they support managers and lead teams to enhance the customer journey. Previously, Joshua managed a café in Western Sydney from 2014 to 2016, overseeing back-of-house operations and assisting with customer service. In their role as a Genius at Apple, they provide technical support and training to customers and coworkers. Joshua's expertise encompasses both hardware and software, reflecting a commitment to improving customer satisfaction.
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