Keith Velasquez, MBA, is a Senior Manager at AppleCare Technologies, leading the Worldwide Support Projects Team. Previously, they served in various roles at Apple, including Manager of AppleCare Warranty Operations and Manager of Channel Service Support, where they managed global teams aimed at enhancing customer experiences through technology. Their career began in information technology with positions at EDS Group and EpicEdge. Keith holds an MBA in Global Business from St. Edward's University and has completed a certificate in Leadership Skills for Managers from The University of Texas at Austin. Currently, they are pursuing a certificate in Communication Skills for Professionals.
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