Keshav Kumar is a seasoned Cloud Contact Center Architect currently shaping customer experience at Apple. With a robust background in technology leadership, Keshav has previously held positions such as Chief Technology Officer for Customer Experience and Associate Partner at IBM, where they led transformative projects in customer experience and service. Keshav's expertise spans Omnichannel Strategy, Conversational AI, and AI-Driven Customer Experience, contributing significantly to CCaaS migrations across various industries, including healthcare and banking. Their earlier experience includes roles at UST Global, HCL Technologies, and Relax Marketing Pvt Ltd, among others.
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