Lance Balzer

Lance Balzer is a Senior Product Manager with extensive experience in technical product ownership, specializing in AppleCare Contact Center, User Provisioning, and Security. They have an impressive track record of managing Agile and Waterfall projects, driving process improvements, and enhancing team efficiency over more than eight years in the field. Lance previously held roles at OfficeMax and Apple, where they oversaw security for a large number of AppleCare Advisors and facilitated significant migrations and global rollouts. They earned a Master of Business Administration in Computer/Information Technology Administration and Management from Western Governors University.