LaShanna Johnson is a results-driven professional with over 15 years of experience in quality assurance, client success, fraud prevention, compliance, and risk management. They have held various roles at T-Mobile, including District Customer Loyalty Lead, and have worked as a Quality Assurance Financial Analyst at Apple. LaShanna has successfully led initiatives that improved customer satisfaction and prevented potential losses through effective fraud detection and compliance strategies. Currently, they are pursuing a Bachelor of Science degree in Business Administration and Management at Western Governors University.
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