Lourdes (Lula) Lopez is a dedicated professional currently working as a Rotation Recruiting Coordinator at Apple, where they support talent acquisition efforts and coordinate interviews. They possess a comprehensive background in customer support and content review, having previously served as a Tier 2 AMP advisor at AppleCare and a Guest Service Assistant Manager at Norwegian Cruise Line Holdings Ltd. Lula has consistently exceeded performance metrics, maintaining a North Star quality adoption rate of 97.28% and achieving a 100% compliance score. They are fluent in both English and Spanish (LATAM), enabling them to provide exceptional bilingual support and foster effective team collaboration. Lula graduated in Hotel Management from Cenfotur.
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