Mackenzie (Ken) Worrall is a Senior Content Strategist and Writer at Apple, where they focus on enhancing the customer support journey for Apple Services, especially in addressing billing issues. Prior to this role, Mackenzie gained experience as a Freelance Copywriter and Journalist, as well as a Senior Marketing Content Manager at WOWbrands. Their early career included contributions to Outlook Media and a role as a Startup Production Manager at Skreened, where they significantly increased operational efficiency. Mackenzie holds a Bachelor of Arts in English and Drama from Kenyon College and studied Drama and English Literature at Exeter University.
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