Mason Narez is a Senior Technical Support Advisor with over 10 years of technical support experience and 20+ years as a DJ and music producer. Mason is a subject matter expert in both consumer and professional applications, currently working at Apple, where they achieve a 98% average Customer Satisfaction score and contribute to engineering solutions. Previously, Mason held various roles across retail management, audio/video production, and brand promotion, including positions at Guitar Center and Skullcandy Inc. Mason holds an Associate degree in Audio Engineering from Pinnacle College and has also studied Multimedia Communications and Management Information Systems at Sierra College and DeVry University.
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