Mi Hee

Mi Hee, Sherry Kim is currently a Manager at Apple, leading the Customer Service Quality Team for Seoul and Tokyo. They have a strong background in the hospitality industry, having previously served as a Guest Experience Manager at Four Seasons Hotels and Resorts and held positions at The Ritz-Carlton and Booking.com. Mi Hee holds a Bachelor of Arts in Hospitality and Event Management from the University of Derby and a Higher Diploma in Hospitality & Event Management from Swiss Hotel Management School. With skills in service quality analysis and various hospitality management tools, they are a dedicated operations professional.