Michael McDermott possesses a diverse background in technology and customer service, with experience at notable companies such as Apple and Viasat Inc. At Apple, roles included Technical Expert and Manager of Software Engineering, where Michael achieved a low exception rate of 1.4% and maintained a customer feedback score exceeding 80%. Previous positions included activities at Welk Resort Group, where innovative guest experiences generated significant additional revenue. Michael also held an internship in music licensing at Surfdog Records and participated in a summer research program at Viasat, highlighting a strong foundation in adaptive clustering protocols. Michael's academic credentials include an AA in Audio Recording, a Bachelor's in Computer Science from California State University San Marcos, and multiple relevant degrees from MiraCosta College and Palomar College.
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