Michael Young is a seasoned professional in the technology sector, currently serving as the Sr. Manager of AppleCare Global Procedures at Apple since 2022. They have accumulated extensive experience in training and management roles, having previously held positions as the Senior Training Lead at SonicWALL and Manager of Courseware Development at Citrix Systems. Additionally, Michael managed New Product Training and AppleCare Procedures at Apple from 2019. They earned a BA in Liberal Arts from San Francisco State University and an AA in Liberal Arts from West Valley College.
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