Mike McDonald has a diverse background in retail and customer service, with experience spanning over seven years across multiple companies. Starting as an Assistant Manager at Vans, Mike oversaw onboarding, training, and visual merchandising. At Nordstrom, Mike served as Fulfillment Manager, focusing on building a strong customer service team and enhancing customer loyalty. Transitioning to Apple, Mike held several roles, culminating as a Hardware Engineering Program Specialist, where responsibilities included driving development schedules and leading programs. Additionally, in the Pro role, Mike mentored peers and created technical content, demonstrating a commitment to results and continuous improvement.
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