Mike Wong has extensive experience in technology and customer support, having served as a Shift Supervisor at CVS Health from 2002 to 2006, where they managed store operations and customer service. They worked as a PC Technician from 2017 to 2025, building and repairing over 100 PCs, and resolving technical issues while providing exceptional customer service. From 2019 to 2023, Mike was a Medicaid Support Specialist with Wake County Human Services, resolving over 800 customer support issues and assisting clients with benefit changes. Additionally, they have held roles such as a Senior Sales Agent at NexxLinx and a Customer Support Technician at Wake County Human Services. Mike recently worked as a Senior Technical Advisor at Apple in 2024, performing troubleshooting for internal stakeholders. Mike earned an Associate of Arts and Sciences degree in Graphic Design and Advertising from Wake Technical Community College from 2010 to 2012.
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