Mostafa ElBery is currently a Genius at Apple, leveraging over a decade of experience in customer success and business development to enhance customer experiences. Previously, they held various roles including Lead ISE and Voice of Customer SME at Virgin Mobile Middle East & Africa, where they developed digital troubleshooting methodologies and fostered internal improvements for customer satisfaction. Mostafa began their career in customer service at Vodafone Egypt, focusing on maintaining high levels of customer satisfaction. They hold a degree in English Language and Literature from The Higher Institute of Language.
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